What are the benefits to our clients?
Would you like to increase the productivity of your business by up to 4500%?
It sounds remarkable, but it’s a result we’ve achieved – we have clients who are processing 45 times more business per administrator! The key benefits are:
Automation - generating the quote online and allowing your clients and/or brokers to purchase and receive policy schedules and documents automatically reduces human input, saving time and money. Processing of payments via BACs, direct debit or credit/debit card can also be done automatically. Altogether, our systems can reduce policy administration tasks by up to 95%, allowing your staff to concentrate on customer care and generating new business.
Integration - Our rating engine technology can be used by the back office, website and price comparison websites which reduces the costs of not having three separate systems.
Flexibility - you can change your own rates instantly, enabling new products to be added in days instead of months for most clients. So you can quickly adapt to new or changing markets and stay ahead of the competition. If you want to, you can also use Excel to build complex rate tables, then create a rating matrix from this spreadsheet without major assistance from a technician. Finally, you have flexibility of hosting, using a cloud centre, on site, or with us.
Elimination of paper documents - all administration can be done within the system, using one centralised database that can be accessed from multiple locations. This stores client data, policies, claims, tasks, notes and documents (attached, scanned, generated and historic). So there’s no need for document storage, copying or shredding. Documents can be emailed automatically, or printed and folded automatically into envelopes printed with the correct postage. Barcodes can be added to printed documents if needed.
Accuracy - like any system, our products are only as good as the data they rely on. So we have developed a number of built-in tools to ensure the accuracy and authenticity of the data inputs. These include bank account checkers, postcode to address converters and payment verification systems. In addition, documents and policy schedules can be generated automatically by the system without the need to re-input data, thus further reducing errors.
Compliance - our compliance module allows you to track what each broker and staff member is doing. You can create compliance completion check lists to ensure a case progresses correctly at every stage. The system retains full document history - everything sent out or received is stored on the system. There is also an audit log and case history securely stored in the database, so selected personnel can see who has done what and when. When you need to generate reports, you can do so easily and quickly.
Our experience - We’re specialists in supplying the insurance market, so when a client asks us to add on Borderau reports, IPT, or a mid term adjustment module, we understand. This saves you valuable time in not having to explain everything to non experts. It also means that our products have been developed and proven over many years and have gained the trust of our customers need. So when a new module goes live, it should work first time.
It sounds remarkable, but it’s a result we’ve achieved – we have clients who are processing 45 times more business per administrator! The key benefits are:
Automation - generating the quote online and allowing your clients and/or brokers to purchase and receive policy schedules and documents automatically reduces human input, saving time and money. Processing of payments via BACs, direct debit or credit/debit card can also be done automatically. Altogether, our systems can reduce policy administration tasks by up to 95%, allowing your staff to concentrate on customer care and generating new business.
Integration - Our rating engine technology can be used by the back office, website and price comparison websites which reduces the costs of not having three separate systems.
Flexibility - you can change your own rates instantly, enabling new products to be added in days instead of months for most clients. So you can quickly adapt to new or changing markets and stay ahead of the competition. If you want to, you can also use Excel to build complex rate tables, then create a rating matrix from this spreadsheet without major assistance from a technician. Finally, you have flexibility of hosting, using a cloud centre, on site, or with us.
Elimination of paper documents - all administration can be done within the system, using one centralised database that can be accessed from multiple locations. This stores client data, policies, claims, tasks, notes and documents (attached, scanned, generated and historic). So there’s no need for document storage, copying or shredding. Documents can be emailed automatically, or printed and folded automatically into envelopes printed with the correct postage. Barcodes can be added to printed documents if needed.
Accuracy - like any system, our products are only as good as the data they rely on. So we have developed a number of built-in tools to ensure the accuracy and authenticity of the data inputs. These include bank account checkers, postcode to address converters and payment verification systems. In addition, documents and policy schedules can be generated automatically by the system without the need to re-input data, thus further reducing errors.
Compliance - our compliance module allows you to track what each broker and staff member is doing. You can create compliance completion check lists to ensure a case progresses correctly at every stage. The system retains full document history - everything sent out or received is stored on the system. There is also an audit log and case history securely stored in the database, so selected personnel can see who has done what and when. When you need to generate reports, you can do so easily and quickly.
Our experience - We’re specialists in supplying the insurance market, so when a client asks us to add on Borderau reports, IPT, or a mid term adjustment module, we understand. This saves you valuable time in not having to explain everything to non experts. It also means that our products have been developed and proven over many years and have gained the trust of our customers need. So when a new module goes live, it should work first time.
We have many years experience in the industry. Our MD and technical director previously worked for leading systems houses, developed software used by at least 25% of Lloyds of London syndicates. Our systems use c# asp.net and the latest versions of Microsoft SQL making our systems the most stable and flexible available on the market today.
A more detailed explanation of benefits
Increased productivity through efficiency
- Up to 4500% increase in business productivity - We have clients who are processing 45 times more business per administrator. This has been done by simply automating the quote online and allowing the clients/ brokers to purchase and receive policy schedules and documents without staff. Payments via BACs, Direct Debit or credit card can also be done automatically.
- All administration can be done within the system, which means one centralised database that can be used from multiple locations that stores client data, policies, claims, tasks, notes and documents (attached, scanned, generated and historic) etc. Which means clients no longer need paper files, filing cabinets and photo copies.
- Quicker product rates to market.
- Many clients can change their own rates instantly. New rating products can be added in days instead of months for most clients. Enabling our clients to quickly adapt to new or changing markets which should enable our clients to rate effectively and increase profits.
- Our rating engine technology can be used by the back office, website and price comparison websites which reduces the costs of not having three separate systems.
- We even have a rating engine module that allows clients that can use excel to build complex rate tables. Our system can then create a rating matrix from this spreadsheet without major assistance from a technician. This again leads to shorter product lead times and changes.
- Bank account checkers
- Postcode to address converters
- Payment verification
- Automate document and policy schedules
Environment, cost reductions and Savings:
- Paperless office - Clients using Impact Policy no longer need paper files, or seperate document scanning systems as these are built into the system. Documents that get generated are merged with templates that end users does not have to change unless a client wants this. These documents can be sent via email with pdf attachments or to the printer. We can even put barcodes onto printed documents which are folded automatically into envelopes and printed with the correct postage. This saves our clients time and money in not having staff photocopy documents, negating the need for filing cabinets in which clients can misplace documents. Impact can also reduce printing and paper requirements as many documents can be sent electronically via the inbuilt email system.
- Up to 95% reduction in policy administration requirements through innovation and automation. Clients can distinguish themselves from the competition by automating the jobs that should be automated, leaving time for additional development such as better customer service.
- Up to 80% reduction in operating costs - For example car factories have gone from taking 60 man days to build a car manually to less than 1 man day due to automation by mechanisation through innovation. This is what we are doing with our insurance software. In today’s technological age clients need to do this to increase profits, help the environment and because the competition are trying to do this.
- Compliance module that allows clients to track what each broker, and staff member is doing.
- Compliance completion check lists.
- Document history log, everything sent out or received is stored on the system.
- Audit log and case history securely stored in the database, which can show you who has done what and when.
- Extremely Stable - Our systems use c# asp.net and the latest versions of Microsoft SQL which together with our 20+ years real time experience we are able to make our systems the best available on the market today.
- Knowledge - We understand insurance, so when a client asks us to add on IPT, or a mid term adjustment module, we understand. This saves our clients valuable time in not having to explain everything to non financial people. It also means that when this new module goes live, it works first time instead of several changes later. Our MD used to work in the Lloyds of London Market writing software for more than 25% of the syndicates for a leading systems house who founding directors started off as Underwriters. Prior to and after this our MD worked for two of the largest and fastest growing.
- Can be hosted on-site or in a cloud data centre.
- Rating Engine - Some clients who use their own systems use our rating engine technology which allows them to change their rates instantly. They can also add in complex rates themselves so that they can undercut their competitors. This is part of our Impact Insure back office and website platform.
- Integration - We are experts at all levels in software with a long history from mainframe systems, dos, windows, xml and web. Therefore we can integrate different systems to save our clients re-keying in the same information into many different systems.
- Compliance - Our systems have a compliance module that allows clients to track what each member of staff is doing. This system can also check and make sure that a case does not get to the next stage unless something is done to pass the compliance check list. There is also a system so that compliance managers can override the process, but they must give a reason for this, which is logged on track by the system. This again saves time and money.
- Management Reporting - In our software the information in the database can be reported on by our clients. Our reporting is also fast and most reports take a few seconds even for large clients. This is because we understand the technology and the business of our clients. Most reports can be written in a matter of minutes, this again saves our clients time and money, therefore our clients do not have to wait months for a new report to be written.
