Impact Insure Full Features List:
Because we’ve developed our systems with our clients in mind, they have a whole host of extra features and enhancements that make our products among the most advanced on the market. But because our systems are modular, not all features need to be enabled, so the system can grow with you. The main features are detailed below, however the list is not exhaustive so if there is anything that does not fit your requirements then please let us know.
Policy Features
- Policy System – can be used for any type of risk insurance from life, motor, building, marine, energy, aviation, critical illness, pets and re-insurance.
- Premium Calculators – using our rating engine technology the system can generate premiums automatically, this can be from a single or from multiple providers and incorporates single or multple or risks. The rating engine can also send information to your client facing website and or price comparison websites for online instant quotes.
- Mid Term Adjustments – change policy's mid term
- IPT – UK Tax, European and Worldwide including other European local taxes like Fire Tax.
- Track Key Changes – view key changes at the click of a button, such as changes to the premium or the policy status from the audit log of the system.
- Enhance Non Data Duplication – imports data entered into your website or via our online broker case tracking system, this means that your brokers and or clients only need to enter the data once - It can then be copied over automatically to your back office system.
- Auto Policy Systems modules – this is designed for insurance companies who have their own policies, or for risk insurance brokers who deal with several different types of insurers. The entire process is automated - online quotes, sending out policy documents and processing payments. This means the system can handle virtually all business without human intervention, saving huge amounts of time and money.
- Declaration Questions – attach policy declaration questions to the policy screen.
- Documents - produce letters and emails at the click of a button and automatically attach these into client records.
- Rate Engine – we are experts at building rating engines, we can achieve in a few days what others would normally take weeks to do.
- BACs Payments – set up direct debit payments
- Credit/Debit Card Payments – process payments quickly and securely.
- Tool Tips - To make the system more user friendly.
- CRM – Customer Relationship Management.
- Import Customer data – can be set up to import data automatically from other systems, including your website.
- Web Based – web based system which is more flexible and easy to integrate with other systems and platforms, web based solutions also enable you to work from anywhere in the world, good customer support, simple interface, flexible customisation, lead creation and tracking of follow ups, lead management reporting system (Excel, Word, PDF formats).
- Range of hosting options - range of hosting options – compatible with cloud data centre hosting and client site hosting with an SQL server and IIS server (licences will be required). We also offer hosting on our own dedicated secure servers – please contact us for details.
- SMS Text Messaging – keep in touch with you clients via our integrated SMS messaging service.
- Auto Address Completion – help your clients complete applications more quickly with our integrated UK postcode finder tool.
- Documents – produce letters and emails at the touch of a button and incorporate them into the customer records. Document templates can be set up to include logos.
- Historic Archive - All letters, emails, texts produced by the system are electronically stored and time stamped against each case.
- Document Attachment System – attach PDFs, Excel spreadsheets, Word documents, emails or scanned originals. These are electronically stored and time stamped against the client, and then stored. So you can access all relevant documentation electronically, eliminating the need for paper files.
- Marketing – allows mass emailing to market additional services to your existing clients, and keep lapsed or prospect clients informed of services that may interest them, all via the same simple user interface.
- Manual Renewals – the system can provide a list of renewals that are due next week, next month or at some point in the future, which you can tick to renew, followed by a button to produce the documents and policy schedules from the system.
- Part Automated Renewals – like manual renewals but you can select multiple renewals due in batches and apply a rating based on new rates, inflation indexer, loading or deduction.
- Automated Renewals – this is a complex system to implement but is well worth the time and effort involved as it could revolutionise your business by automating up to 95% of your renewals. It takes into account denied renewals, claims, claim limits, profit and loss from claims and other factors. It can also produce the policy schedules and documents automatically, eliminating this routine work and allowing your staff to focus on customer care.
- Inflation Linked Renewals – the system can be programmed tag renewals with inflationary increases.
- New Premium Calculator renewals - tenewals can be tagged with a newer renewal matrix.
- Margin increase renewals - tenewals can be tagged with a margin loading or deduction.
- Advanced detection system – checks for fraudulent activity prior to a claim being paid out.
- Maximum Claim Limit Flags – notifies you if a claim limit has been reached.
- Claim Authorisation – allows you to send claims for appropriate authorisation before approval. Claim Manager can easily see claims which require authorisation for a day, or week, or any entered time period and filter for authorisation.
- Claim Notes – add notes to a claim detailing claim activity, or if you suspect suspicious activity.
- Endorsements – automatic endorsements for exclusions.
- Deny Automatic Renewals – selected policeis with not renew automatically.
- Sub Claims – one claim may require different sub claims which some clients require
- Claims Payments – some clients can pay via BACs or cheque
- Claim Documents – see below
- Templates – end users can create, modify or delete standard templates.
- Document preview – WYSIWYG (“what you see is what you get”) editor allows end users to modify their own documents and see exactly how they will appear. Field names can also be added to this inbuilt editor.
- HTML – all references are stored as HTML documents. This allows end users to create/replicate virtually any reference/submission sheet.
- Print/Email – references can be printed and emailed directly, without the end user needing to enter the email address. They can be sent as PDFs, and multiple files can be attached to a single email.
- Print Preview – when one or more references are previewed the user has a chance to modify the references (security permitted) before printing or emailing it.
- Historic Reference Storage – all printed/emailed references are stored in the database. End users, managers and auditors can examine a case’s history with a single click, and. references can easily be printed or emailed again if required.
Criteria – references can also be changed if required. For example, an employer’s reference may require an extra paragraph for self-cert cases, or you may require different references for different lenders.
Logic – in-house developers or advanced users can create references with “If” conditions or sub-selects, effectively building their own automated references.
Email – built in email module which can attach reference templates automatically and convert these to PDF attachments
SMS Text messages - let clients know that their policy has gone live or their claim has been paid.
- Automatic or manual – will automatically add a task or diary note depending on your work flow, or users can set diary entries for cases, tasks and notes.
- Multi user – entries can be set for the case manager, current user or for someone else. Users can see other people’s diary entries (security permitted), for example when someone is on holiday.
Teams /Sub Companies – The diary can be set up for teams and sub companies, so that they see only what they are authorised to see. - Forward Diary – if an individual or team has completed all diary entries to date, they can preview future entries.
- Interactive Diary – users can click a diary entry and the system will take them straight to the relevant case, membership area or section from where that diary event was created, saving valuable time.
- Diary report – print off a diary reports for individuals, case managers, teams and sub companies.
- Diary for someone else – entries can be set for the case manager, current user or for someone else.
- Other diary entries – users can see other people’s diary entries (security permitted), for example when someone is on holiday.
- Teams /Sub Companies – the diary can be set up for teams and sub companies, so that they see only what they are authorised to see.
- Notes – create notes on each client, each policy and each claim. Policy and claims notes are automatically part of client notes, so that you get one overview for each client.
- Diarize Notes – you can add a diary date to notes, so that they appear in the diary check list.
- Important Notes – you can make notes important so that they are highlighted in red.
- Notes history – see historic notes
- Task Work Flow – tasks can be added automatically by the system based on business type, product type and even the status of a case or policy. Ad-hoc complex tasks can also be programmed into the system should a client want this tailored approach. Tasks can also be added by the client.
- Update Tasks – you can update tasks and add a diary date so that they appear in the diary check list. These tasks will stay on the diary check list until someone sets the task status to Satisfactory or Unsatisfactory.
- Authorised Users – tasks can be set so that only authorised users or departments can change these.
- Diary Tasks – you can add a diary date to tasks, so that they appear in the diary check list. These tasks will stay on the diary check list until someone sets the task status.
- Email Notifications – receive email notifications of when tasks are due.
- Real Time – as soon as a change is made on a case, this information can be made available to the broker/client online.
- Security – online SSL 1024 bit secure system.
- Two Way Interactions – the broker/client can directly communicate with the case manager about each specific task or notes shown online.
- Online Submission Form – brokers/clients can submit online AIPs, DIPs and Application Forms directly into the system, ready for approval/underwriting.
- Scanned Documents – can be made available for the broker/client online.
- Document security – all printed, emailed and faxed documents are stored electronically and linked to the database for authorised staff to view, eliminating the need for secure storage of paper documents.
- Customizable Security – User and Group security options for all forms, tables, menus and reports.
- Audit System – logs are created to record any changes made to the system along with the user that made the change. This way you can track how data has been changed, and search on it by date.
- SQL – because everything is stored using Microsoft’s leading SQL database we are able to restrict security down to field level should you need this.
- User Access – Set user access rights so certain users only have access to their required areas of the system.
- Validation – checks whether or not a client’s bank account is valid.
- Accuracy – allows the user to make sure the details are correct and forms part of your compliance procedures.
- Commission – auto BACS and Cheque facilities.
- Transaction Sheet – built in accounts system.
- Multi-payment – allows for multiple payments, bounced cheques etc.
- Document Attachments – attach documents to a specific client’s case details.
- Formats – you can attach files of any format including pdf, jpeg, doc, docx, xls etc.
- Secure Storage – be assured that your files are stored in a secure database.
- Document Scanner – most network document scanner can put files into a directory and we have a module that can automatically input these and assign them to the right case.
- Integrate with third parties – third party components can be easily integrated with the system through XML.
- Integrate With Excel – reports run through the system can directly output and save to an Excel file.
- Integrate With Your Website – client data entered directly onto your site can be sent straight into the back office system automatically.
- BRM - Broker Relationship Management - Similar to CRM but for brokers. The system allows for external brokers to be setup including sub companies and multiple linked broker groups.
- Mass Mail, Fax, Letter Merge – send any correspondence at the touch of a button to all your business suppliers.
- Hierarchy System – allows for groups of brokers from one company or a group of companies to be grouped. This can then be used for reporting and marketing.
- Periodical Reports – set your own reporting requirements. Run off today’s business, or business over preset periods. Customizable parameters include numbers of completions or offers, processed by region, broker, or group etc.
- Bordereaux Reports (Bordereau) – can be created in a number of formats including an Excel spreadsheet. We can set templates for you to make them as professional as you need. Data can be itemized, summarized, grouped and even presented with graphical graphs and bar charts giving you even more visual clarity.
- Pipeline reports – add many different reports including bordereau, financial, pipeline, profit/loss etc
- Management Reports – daily, monthly, weekly, annual and date range reports that show you your prospects, live clients, completions, not proceeding, cancelled and lapsed business. See how much business individual staff or departments are processing. Find out how many cases are at a certain stage. Who are your best performers, brokers and introducers, and how are they affecting your profit and loss levels?
- Dashboard Reports – we can set up dashboards which act as reports and a search mechanism. They can create reports for different departments that show new business, sales activity, and even to show items like compliance check lists. Dashboards can be used for virtually anything that shows a process. The can be presented in both itemised, summary and graphical formats.
- Multiple outputs – screen preview mode, Excel, CSV, HTML, XML, SYLK.
- Fast report engine – built-in to the system, it can handle all your reporting needs. Reports can be created in minutes that traditionally took hours or even days.
- Market to – Clients, Brokers, Members etc.
- Output – send letters and emails seamlessly. Emails can be addressed properly to your clients with case parameters even added to the body of the email and or attached PDF’s.
- Search - standard and advanced Search.
- Data cleanser – shows clients who have moved, gone away or deceased.
- Case progress – progress status with Time and Date Stamps.
- Broker statements - these can be automated or part automated.
- Compliance traffic light system – for better record keeping.
- Import / export system.
- Output – send letters and emails seamlessly.
