We are Risk Free (UK) Limited , a company registered in England and Wales under number 3733749 . VAT Registration No. 736 4853 08. Our registered office is Severn House Business Centre, 66 Spring Gardens, Shrewsbury, Shropshire. SY1 2TE. You can telephone us on 08700 110 700 or Fax us on 0870 130 5050 or email sales@riskfree.co.uk. Our normal hours of business are 10:00 - 17:30 GMT, Mon - Fri and 10:00 - 22:00 on Thursdays. We also operate a 24 hour answering machine service on 08700 110 400. If you have a sales query then please try our fast response online form by clicking here. Calls to all our 08700 numbers are charged at normal national rates.
If you have any complaints about our service or any goods or services you purchase from us please click here or write to the address above. We endeavour to respond to all complaints within 3 working days.
For any support queries please click here and fill in our online form which will go to the relevant department.
To purchase from us you must be over 18 and resident in the United Kingdom. Currently, we can only ship to the United Kingdom and Eire.
Privacy Policy
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers, our suppliers and other subcontractors). We will not use your details for any other purposes without your consent and you may ask that your details are removed from our system by writing to the address above. If we change our policy in the future then we will write to you offering you the chance to opt out receiving further emails. And should you decide to not opt out at this stage we will give you the chance to opt out on receiving further details at every stage, by a simple link from within each email.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact Customer Care immediately. Please do this before we confirm your order, using any of the contact methods above.
If you order software from us you will also be bound by the terms of the software licence supplied.
All prices and offers are subject to change and
availability. Errors and omissions excepted. Subject to not
selling below our cost price. VAT will be charged on all
prices (including carriage) at a rate of 17.5%.
For out of stock items, delivery dates given are only
estimates.
We will use your details for fraud prevention purposes. We will check your
details with fraud prevention agencies and if you give us false or
inaccurate information and we suspect fraud, we will record this.
We will reimburse the first £50 of your loss as, legally, the credit card issuer must repay the rest. However, in the unlikely event of an error occurring we will handle the whole process on your behalf.
The purchase area of our site is secure; this means that we utilize industry-standard Secure Sockets Layer (SSL) 1024bit technology to allow for the encryption of potentially sensitive information such as your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.
- Did you know? The risk of credit card fraud is 100 times greater when you hand your card to the waiter in a restaurant than when you shop on the Internet! Modern day encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.
- We also go one stage further than most other online stores and do not keep your credit card information online for more than it takes us to process your transaction. This enhances your card protection.
- This is just another example of why the online shopping experience offered by us, outperforms any physical shopping experience.
We accept returns within 7 days of delivery and all returns must be in a saleable, new and unopened condition. Returns are also subject to a £25 or 15% surcharge (which ever is greater) and is brought about by our distributors charging us for all returned goods, plus administration charges, plus courier charges, plus vat. However in the case of faulty goods received and it is apparent upon a visual inspection that these goods are faulty, you can return these goods for a full refund or receive another product within 14 days of purchase (or longer if required by law). Also for faults which are not immediately apparent, we will also accept these opened goods within 14 days of purchase (or longer if required by law) from the date of delivery.
Damaged or defective goods - We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.
You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair or replace the goods or refund the price paid by you.
We shall refund the total amount of money paid by you for the goods, less our charges (if applicable) as stated above, within 30 days starting with the day on which we receive the goods back from you.
We advise you to print and keep safe a copy of these Terms and Conditions
If you are having problems with our web site then please click here so that we can fix them.
Eire - We aim to deliver all in-stock goods to the Republic of Ireland the next business day on all orders received before 4pm Monday - Thursday. Friday orders before 4pm will be delivered on Monday. Very rarely an Irish order can take an extra day due to our credit card checking facility taking extra time to process.
Channel Islands - VAT will not be charge to VAT exempt Islands
Charges - Our next business day delivery charge to all of the above area's is £12. Some items cost slightly more and really heavy items that require specialist removal services will also incur an extra charge, but we will inform you about this before we charge and ship your order.
Weekend orders are normally proceed on Monday for Delivery on Tuesday.
Saturday deliveries - We can deliver on Saturday, but our couriers charge £30 for this. Please specify in the comments if you would prefer delivery on Saturday and we will contact you to arrange a suitable time for Saturday.