What are the benefits to our clients?
Increased productivityDepending on your business, it may be possible to automate the quote online and allow your clients and/or brokers to purchase and receive loan offers online, complete the application form with missing information and then send the application to the back office system for processing. By implementing all of these, clients of ours have increased business productivity by up to 500%.
In many cases however, it is not possible to automate mortgage loans online. We can help with modules that create documentation from templates. These can cope with conditions, provide Key Facts Illustrations and Full Offer letters and even deal with a mixture of repayment and interest only. Again, this can lead to massive improvements in administrator productivity – up to 300% in some cases. The main ways we achieve this are:
Single centralised admin system – A single database accessible from multiple locations enables the storage of client data, facilities, securities, valuations, introducers, notes and documents, with all you need to process an application with multiple facilities. Up to 80% of admin work can be automated, leaving your staff free to concentrate on customer service and generating new business.
Paperless system – All documents, whether created by the system or scanned in, are stored centrally with no need for paper files, filing cabinets and photocopies. Emails, text messages and voice recordings are also stored. Any documents produced can be emailed out to clients or sent internally whenever you need to.
Automated workflow - Each type of business can have its own workflow so that your staff never miss any tasks. When a staff member is absent, someone else can take over and see these tasks quickly and easily.
Diary, task and workflow systems – Keep track of a client’s current progress and build checks into the system so that no item is missed. For example, you could check to see if the first charge on a property been registered, if a valuation been instructed, or if a valuation has been chased after a specified number of days.
Change your own rates instantly - new rating products can be added in days instead of months for most clients, enabling you to quickly adapt to new or changing markets. You will be better able to keep your rates competitive and maximise your profits.
Complex rate tables – one of our modules allows you to create complex rate tables in Excel. Our system can then create a rating matrix from this spreadsheet quickly, again leading to shorter product lead times and changes.
Compliance module - allows you to track what each broker, and staff member is doing.
Compliance completion check lists – ensure that an application progresses to the next stage only when all compliance checks have been completed.
Document and case history log - everything sent out or received is stored on the system. Documents are date stamped, searchable, and can be marked to track amendments.
Management Reporting – when you need to generate management reports, you can do so easily and quickly.
We’re specialists in short term finance, so when a client asks us to roll up the interest, or charge 3 months interest up front, we understand. This saves you valuable time in not having to explain everything to non-experts. It also means that our products have been developed and proven over many years and have gained the trust of our customers. So when a new module goes live, it works first time.
We have many years experience in the industry. Our MD previously worked in a leading systems house and developed software used by 25% of Lloyds of London syndicates. Our systems use c# asp.net and the latest versions of Microsoft SQL making our systems the most stable and flexible available on the market today.